Our Top Priority

2/1/2023 (Permalink)

It is often unclear on what water mitigation entails. There are times when customers ask us what exactly it is that we do when we arrive to the job site. When our trained and professional technicians arrive to the job site, they will first survey the cause of loss. This is important to determine as we want to make sure we are looking at all affected areas that may have been damaged due to the cause of loss. Our goal is to restore the property and help dry the affected material as best we can to prevent any secondary damage.

Our top priority is to ensure we keep the customer in the loop every step of the way. It can be a trying time going through the process of repairing your home after a loss of any kind and. Here at SERVPRO of Palos Verdes we go over the scope of the job from the very beginning and we work closely with your insurance company as well to make sure we are all on the same page.

Pride in SERVPRO

9/1/2022 (Permalink)

Here at SERVPRO of Palos Verdes we take pride in servicing our community near and far. We are very much family, and with that in mind we treat our customers as though they are a part of our family as well. We want you to feel confident that your home is being treated as if it was our home and that we are taking all the necessary precautions required to get your home back to the way it was prior to the loss ever happening. Our trained and professional technicians take their time during an inspection to gather all necessary information so we can communicate with you and your insurance company a plan that best fits the needs of your home. Once we have come up with a plan of action, we go through everything with the customer to answer any questions that may arise prior to beginning any of the work. We want to make sure that everyone is on the same page so that there are zero surprises when it comes to the end of the job.

Feedback is Important

9/1/2022 (Permalink)

We have had many opportunities to work with individuals that have required our assistance and each time we do there is always the question of what next. From the start of the loss our office will guide you through every step of the way with the assistance of our trained and professional technicians. Once our technicians have been able to assess the situation, they will communicate all needs to the office so we can then inform your insurance company of our recommendations. We take pride in all we do here at SERVPRO of Palos Verdes and we try our hardest to make sure that reflects in every aspect from setting up equipment to the care given when removing affected material. Hearing from our customers and their feed back is one of the most important ways we grow and learn how to continue helping in all the right ways. Our customers have always been our number priority and we believe that is evident by how appreciate our customers are when we have completed the necessary work.

Alleviating the Stress

9/1/2022 (Permalink)

When it comes to a water loss in your home there can be a lot of frustration and feeling of hopelessness. Here at SERVPRO of Palos Verdes, it is our goal to alleviate that stress by answering any questions that you may have and help you navigate the next steps during such a trying time. The water mitigation process is simple, and we communicate with your insurance company and you every step of the way. We want to make sure you are aware of everything that is needed to get your home back to the way it was prior to loss even happening.

It is important for us to get to the water loss as soon as it has occurred so we can begin to stabilize the area and prevent any further damages. Water spreads quickly and if we can get to the loss right away, we can hopefully locate the source immediately and begin the necessary water mitigation steps. While all of this might sound daunting it is our priority to make sure you feel as though you have nothing to worry about when It comes to the repairs and leaving your home in our hands. 

The Immediate Need

2/2/2022 (Permalink)

Here at SERVPRO of Palos Verdes, we address your immediate need for emergency water mitigation when it comes to a broken pipe, and over flowed toilet, or even a storm event. While we are here for the urgent matters it is important that our customers are aware of the possible hazards that could cause potential water losses in their home so they can help prevent future disasters. It is extremely important to know where the shut off valve is to your homes water supply, this ensures that if a water loss begins to occur in the home, knowing how to shut the main water line off can prevent an even bigger issue. By educating the customer in taking the necessary precautions for their home, we are able provide the best care possible to those we work with. Our trained and professional technicians are ready and prepared to answer all the difficult questions that may arise regarding water restoration and prevention of your home.

Dedication

12/9/2021 (Permalink)

­­­Here at SERVPRO of Palos Verdes we are dedicated to making sure our customers are in the know of what is going on with their property during a loss. Often, we hear from customers that they fear not having a say in what goes in their home. We make sure to include the customers in all decisions that are being made when it comes to their home. We are here to serve the customer and we want to make sure they can put their confidence in our trained and professional technicians to communicate all necessary procedures prior to them being performed. Our technicians will always make sure to have approval by the customer prior to do any work. We know your home is a part of your family and we want to make sure we care for it just as you would.  We are proud to be working for you on such an important part of your life and we want to make sure you know that as well.

Have You Seen Us?

12/9/2021 (Permalink)

You may have seen our name on TV or have heard about us from a friend, but what do we actually do? Here at SERVPRO of Palos Verdes we pride ourselves with assisting customers in their time of need when it comes to a loss in their home. Our trained and professional technicians are prepared to handle even the worst of situations. Our technicians will respond to a loss call 24/7 and will go out to the loss site as soon as possible to begin surveying the situation and assessing the loss and what is needed to get the property back to the way it was before the loss even happened. Our technicians put a plan of action together which is then sharded with the customer and the insurance company. We make sure we get all prior approvals before any work is completed so everything is done by the book. We want the customers to feel like they can actually take a breath and know that everything is being taken care of as it should be.

Communication is Key!

9/14/2021 (Permalink)

Lead technician letting the customer know the scope of the job

Often, we are called out to a home to conduct an inspection and there are many questions the customer has from the start. The main question being, what is involved in the water mitigation process. Here at SERVPRO of Palos Verdes our trained and professional technicians begin by conducting a formal inspection of the water loss and the areas of the property that have been affected. The technicians will use a moisture reader to determine the areas that need drying and will then determine what equipment will need to be placed to effectively dry the home in a timely manner.

While it is important to dry the structure quickly, we also want to make sure everything is done properly and sometimes that can include multiple steps to get to our result. We communicate every step of the process with your insurance company to make sure all approvals have been received and so that they are aware of any necessary procedures that need to take place to complete the job. It is a team effort to get a property back to the original state it was in prior to the disaster ever happening.

Reaching out everywhere

9/13/2021 (Permalink)

Dehumidifiers that have been setup in a storage facility

While we pride ourselves in being the go-to business locally for all restorative needs, we also want to make sure we can contribute to the needs of our country. So how do we achieve that? Whenever there is a large Storm that has hit a part of our country, we join other franchises from around the states in assisting families and businesses in the affected areas. We will spend months on end in those affected states helping restore properties while working closely with the insurance companies from start to finish. It can be a very difficult and trying time for individuals when a loss has occurred in their home especially on such a large scale from something like a storm.

Often, we see home completely affected leaving us to remove affected material from the entire home stripping it to just the frame. This can be a lengthy process and we try our best to make sure everything is communicated every step of the way not only with the insurance company, but with the customer as well. We want to make sure we are helping ease the loss the customer is enduring by assisting in every way possible on our end.

We Are Always Here to Help

9/1/2021 (Permalink)

We are prepared for anything!

Unfortunately, there is always the possibility of the unexpected and when that happens it is important to have someone in your corner. Here at SERVPRO of Palos Verdes we work closely with your insurance company to ensure that they are part of the process every step of the way. We want you to feel confident in the work we are providing and know that you can trust us to take care of the job from start to finish to help restore your property to the condition it was in prior to the disaster even happening.

We know that dealing with a disaster can be stressful, that is why our trained and professional technicians take the time to walk you through step by step of what is needed in the restoration process ensuring there are no surprises when It comes to the completion of the job. We are available to answer all the questions that could arise and shed some light to a very dreary situation.

Biohazard Sterilization

2/3/2021 (Permalink)

What happens when there is a need for Biohazard Cleanup?

When we think of home cleanup and restoration, we often think of fire or water damage. Many individuals do not realize that it also encompasses biohazard cleanup, which can be quite dangerous when it comes to the pathogen threat. Depending on the spill, like blood, remediation could be more than just a cleanup of using hospital grade cleaning agents. Often, Blood leaves a stain which means it might be possible that our technicians would have to remove and replace the affected section of wall, floor, or ceiling.

The cause of the spill can be a sensitive matter, and at SERVPRO of Palos Verdes we pride ourselves in being professional and empathetic to all remediation and restoration needs. Our trained professionals are discreet and do not go into any details other than what is needed in order to get your home back to its original state.

SERVPRO of Palos Verdes is locally owned and readily available at (424) 570-9900.

Rancho Palos Verdes Attractions

1/15/2021 (Permalink)

Come and enjoy Los Angeles with the coastal scenery at its finest and well worth the short commute if your in the nearby cities.  

1. Abalone Cove Shoreline Park and Ecological Reserve.
2. Point Vicente Lighthouse - Built in 1926 and beautiful to see in the Palos Verdes area. 
3. Wayfarers Chapel - Swedenborgian church what welcome people of all faiths and is listed on the National Register of Historic Places. 
4. Terranea Discovery Trail 
5. Deane Dana Friendship and Nature Center -  Picturesque and panoramic views of the pacific ocean. 
6. The Palos Verdes Art Center - A nonprofit  visual arts school and gallery, to inspire individuals to create and appreciate art. 
7. Del Cerro Park - Awesome views to see and the best place to hike or ride your mountain bike.
8. Trump National Gold Club - Watch the sunset over the water and Catalina Island. 

SERVPRO of Palos Verdes is locally owned and services the areas of San Pedro, Rancho Palos Verdes, Rolling Hills, Miraleste and Palos Verdes Estates. 

Here for Every Step!

11/11/2020 (Permalink)

Truck being loaded with packed items to take to onsite storage unit

While much of our efforts here at SERVPRO of Palos Verdes is geared to getting your home or business back up and running after any disaster, we also focus on the little things needed during the process. Often, customers do not think of where my belongings are going to go during water mitigation after a pipe burst or how they might get that smoke smell out of their valuable paintings after a fire. Our trained and professional technicians are equipped to help in every aspect of the restoration process to make sure it is like the disaster never even happened.

We offer onsite storage for any belongings that may need to be stored during the job and even box it up for you while taking inventory of every item. We transport your belongings to and from our storage facility to make everything as easy as possible for you during such an already difficult time.

When your belongings need that extra care like throw rugs that might have been soaked or paintings that smell of smoke, we bring them to our facility to care for them in the proper and careful way. We want to make sure they are back to the state they were in before the disaster happened.

More Than Just Restoration

9/1/2020 (Permalink)

Packout done and taken to on site storage

While much of our efforts here at SERVPRO of Palos Verdes is geared to getting your home or business back up and running after any disaster, we also focus on the little things needed during the process. Often, customers do not think of where my belongings are going to go during water mitigation after a pipe burst or how they might get that smoke smell out of their valuable paintings after a fire. Our trained and professional technicians are equipped to help in every aspect of the restoration process to make sure it is like the disaster never even happened.

We offer onsite storage for any belongings that may need to be stored during the job and even box it up for you while taking inventory of every item. We transport your belongings to and from our storage facility to make everything as easy as possible for you during such an already difficult time.

When your belongings need that extra care like throw rugs that might have been soaked or paintings that smell of smoke, we bring them to our facility to care for them in the proper and careful way. We want to make sure they are back to the state they were in before the disaster happened.

More Than Just Restoration

9/1/2020 (Permalink)

Packout done and taken to on site storage

While much of our efforts here at SERVPRO of Palos Verdes is geared to getting your home or business back up and running after any disaster, we also focus on the little things needed during the process. Often, customers do not think of where my belongings are going to go during water mitigation after a pipe burst or how they might get that smoke smell out of their valuable paintings after a fire. Our trained and professional technicians are equipped to help in every aspect of the restoration process to make sure it is like the disaster never even happened.

We offer onsite storage for any belongings that may need to be stored during the job and even box it up for you while taking inventory of every item. We transport your belongings to and from our storage facility to make everything as easy as possible for you during such an already difficult time.

When your belongings need that extra care like throw rugs that might have been soaked or paintings that smell of smoke, we bring them to our facility to care for them in the proper and careful way. We want to make sure they are back to the state they were in before the disaster happened.

Summer Time Fun

9/1/2020 (Permalink)

Summer is here!

Summertime in California can be an exciting time, even during a pandemic we are managing to still enjoy the little things we used to. Swimming, Barbecues, and bonfires are amongst the best pastimes enjoyed here in SoCal. While that all seems quite fun, it is important to remember that being cautious is still part of that fun. When participating in such activities like a backyard bonfire or BBQ remember these few tips to ensure a safe and memorable experience:

-Make sure the fire pit is far enough from any home dwelling in an open area (same for the BBQ)

- Make sure only a knowledgeable adult is tending the fire or BBQ

-Do not overexert the fire more than is needed keeping the pile at 5’x5’ to keep the flames containable

- Make sure to have some water source nearby in case the fire gets out of hand

- Do not throw anything into the fire such as aerosols, canisters, or anything that contains foam or paint

- Make sure the wood you are using is dry and seasoned with no coating or anything attached to it

- When done with the bonfire make sure to douse with water and turnover the charred material with a metal shovel

While summer memories are usually great, sometimes there are unexpected situations. Here at SERVPRO of Palos Verdes our trained and professional technicians are equipped to help you during those summertime mishaps.  We want to make sure we get you and your loved ones back at it and having fun as quickly as possible after any kind of unplanned home disaster.

Every Minute Counts!

1/30/2020 (Permalink)

Water Loss Rules!

In each and every emergency loss SERVPRO of Palos Verdes is enforced that we follow the industries standard of 1 - 4 - 8. The essence of:

• 1 - Within 1 hour from the time SERVPRO of Palos Verdes receives a loss notice, we will call you or the point of contact to schedule services.
• 4 - In a period of 4 hours from receiving the loss, our technicians will be on-site to start mitigation services.
• 8 - Not beyond 8 hours we will have a preliminary report of the loss back to the appropriate person (claims representative, property manager, customer etc.)

In majority of cases many losses can definitely be reduced both in size and cost of the claim with fast and adequate response.

Call and schedule for a quote at (424) 570-9900. 

Waterfront Town Square and Promenade

1/29/2020 (Permalink)

Things to See in San Pedro!

The Port of Los Angeles will begin construction the San Pedro Promenade and Town Square Project.  San Pedro Public Developer Wayne Ratkovich gathered with Port and public official for a ground breaking project.  The project begins at 6th Street, just east of Harbor Boulevard and then ends at Berth 74 in San Pedro.  

After years of p[planning, two components of San Pedro's long-awaited new waterfront were feted Monday, Jan 26 as port and city officials joined with developers to break ground on a town square and the next portion of the promenade.  First phase for the project will begin with the promenade along the waters edge, visitor restrooms and additional public landing for recreational boaters. 

Korean Friendship Bell

1/27/2020 (Permalink)

Beautiful Act of Friendship!

This beautiful act of friendship was a gift by the South Korean government to the United States to celebrate the bicentennial of the U.S. This is to symbolize friendship between the two countries. This was dedicated on October 3, 1976, and declared Los Angeles Historic-Cultural Monument.  

Commonly know as the Korean Friendship Bell this massive bronze bell housed in a stone pavilion in Angels's Gate Park, in San Pedro neighborhood of Los Angeles, California.  Located at the corner of Gaffey and 37th Streets, the section of the park is alternatively called the "Korean-American Peace Park" and occupies part of the former Upper Reservation of Fort MacArthur. 

Grand Opening: Halo of Hope Cancer Foundation

1/24/2020 (Permalink)

Cancer Patient Support Group!

Come join Moderator Angelica Roxas, Breast and Lung Cancer Survivor and Founder/President of Halo of Hope Cancer Foundation along with Life Coach, Dr. Elise Ho, for this FREE south Bay support group.  

Grand Opening Event

Date:  February 5th, 2020, Saturday

Time:  6:00 pm-7:30 pm

Location: Peninsula Center Library

(3rd floor - Conference Room)

701 Silver Spur Road

Rolling Hills Estates, CA 90274

Inviting all Cancer Patients, Survivors, Caregivers and family members and ask any questions that they may have. Share their stories, knowledge, experiences and feeling with others while receiving encouragement, support and guidance.  Most importantly help to give HOPE.

Beverages & Appetizers will be served

• Fun activities
• Guest speakers
• Making connections
• Resources provided and much more.

Century-old Vanderlip Mansion - For sale on Palos Verdes Peninsula

1/22/2020 (Permalink)

Palos Verdes Peninsula Home For Sale!

The patriarchs of the Vanderlip family is now looking for a buyer who wants to take on the challenge of maintaining the historic property.  But now just how much the potential buyer retains of the original house and its collections has yet to be determined.  The house is under no official preservation requirements, and the siblings have placed no preconditions on the sale, they said.  Discussions are now percolating about finding a home on the peninsula to house a museum to preserve the Vanderlip legacy and artifacts, but nothing has been decided. 

This property is 7,700 square-foot main home, built in 1926, and surrounding gardens, swimming pool, tennis court and 10 guest houses, went on the market this month for $12.995 million. 

Carbon Monoxide-Be Alarmed

8/26/2019 (Permalink)

Carbon Monoxide: BE ALARMED

Carbon Monoxide also known as CO, is the most common cause of injury and death due to poisoning worldwide. It is non-lethal and the exposure can be undetected. Here are a few facts to know in regards to the symptoms of this colorless, odorless and tasteless poison.

Carbon Monoxide (CO) Poisoning Symptoms:

• Headache
• Loss of consciousness
• Dizziness
• Blurred Vision
• Shortness of breath
• Confusion

These symptoms should not be taken for granted and we as a community need to take precautionary steps in order to keep our families health in tact.  Making sure that vents for the stove, furnace or laundry area are free from debris.  Using any kind of grills inside the home and also warming up the car in the garage and to have no blocking of the exhaust pipe 

Here at SERVPRO of Palos Verdes we provided the skill, honesty and integrity I order to provide the consumer with the highest degree and professionalism possible. 

The Drying System of Water Damage

8/23/2019 (Permalink)

The stress of having any emergency water damage to your home or business is a service that SERVPRO of Palos Verdes provides with our skilled technicians that are certified from the IICRC.  

Our system for drying are as follows:

1. Distinguish every component that is wet to help prevent any secondary damage to occur.  
2. All of wet materials measured for moisture to identify which equipment to use. 
3. Set up of the professional equipment which includes also setting up in tough to reach places. 
4. Monitoring all drying machines to verify the progress of drying.  

For any emergency services either it be water or fire cleanup SERVPRO of Palos Verdes is available 24/7 and can be contacted at 424-570-9900.  Our experienced technicians are ready to help in any way. 

The 1-4-8 Rule

8/22/2019 (Permalink)

In order to ensure that your emergency service is promptly settled, SERVPRO of Palos Verdes has an exclusive procedure for fast and definite response to keep your mind at ease. 

The 1-4-8 rule:

• 1-Once emergency services has been arranged, SERVPRO will arrive on-site within 1 hour.
• 4- Mitigation services will be provided by our skilled technicians within 4 hours. 
• 8-A verbal briefing will be provided to the insurance adjuster in any procedures needed.

In any emergency, please do not hesitate to give SERVPRO of Palos Verdes a call at 424-570-9900. Locally owned and franchised you can rest assure that our skilled certified technicians will provide any emergency services with professionalism, knowledge and respect to make you feel as, "Like it never even happened." 

Beat the Heat Buzz

8/22/2019 (Permalink)

Simple and Easy Tips For Beating the Heat

Southern California is in the midst of summer torridness and we all cannot forget the proper precautions needed to have a fun and safe summer. Here are a few helpful tips:

1. Hydration- Heat makes you sweat, meaning it will cool down your body and not knowing that you will also be dehydrated. Drink lots of water to keep the body fresh. 
2. Sunscreen- Any sunscreen rating anything above 15 SPF to prevent any sunburn.
3. Sunglasses- Not only will you have styling summer fashion but also prevent the cornea of your eyes to block UV rays.

Try to avoid any consumption of alcohol or caffeine. Instead of replenishing your body it end in the result of being more dehydrated. 

If you have any further questions or would like to know more about any preventative tips for the remaining of the summer, please call and do not hesitate to call SERVPRO of Palos Verdes at 424-570-9900.